Frequently Asked Questions.
01. Orders and Delivery
How do I place an order?
Orders are primarily processed via our website. Additionally, you can feel free to contact our socials, which includes, Facebook, Instagram and WhatsApp to gain additional information on products.
What payment methods do you accept?
We accept debit or credit card via our secure online payment option. Online transfers or Cash on Delivery can also be accommodated.
How long does delivery take, and how much does it cost?
Once orders are placed, processing, dispatching and delivery is done within a 72-hr period of working days. Please note, that our couriers will attempt delivery on three occasions. If unsuccessful, the customer will stand the cost of the failed delivery, and if payment was made, a refund will be done. Deliveries generally cost between $30 to $60 depending on quantity and location.
02. Returns and Exchanges
What is your return policy?
At Pet Central, your satisfaction is very important to us. We know pet parents are busy, so we’ve made our return policies easy and convenient.
We will take full responsibility if we sent you the incorrect quantities, wrong items, expired or broken due to our mistake.
CONSUMABLES
- Please ensure that your pet is not allergic to any ingredient stated on the packaging. We will not be held responsible.
- Ensure to always consult with your Vet in choosing or switching your pet’s food.
- If your bought the wrong item, we will only exchange if item’s package is unbroken and packaging is in good condition
- Product must be in its original packaging accompanied by receipt.
- We will replace with new items or issue a credit / refund after inspection.
- We reserve the right to deny a return or refund within reason
- Foods and Items must be returned in store within 7 calendar days of purchase.
Can I exchange an item if it’s not the right fit for my pet?
If you purchased the wrong item, we will only exchange if item’s package is unbroken and packaging is in good condition. The customer will be required to pay delivery cost for return and exchange.
What should I do if I receive a damaged or defective item?
ALL Items are inspected to ensure that there are no damaged or defective items on delivery. However, if damage does occur during delivery, we will not be held responsible.
A small insurance can be taken out to cover your package. Just inform us and we will issue the insurance through our courier service.